Effective December 1, 2015

Privacy Policy

Health Connections is committed to maintaining the privacy and security of your personal information, and we appreciate that medical information is particularly sensitive.  This Privacy Policy applies to the Health Connections website at (the “Website”) and mobile application platform or mobile application (the “Mobile App”).  Collectively, the Website and Mobile App will be referred to as the Health Connections Services.  Health Connections respects the privacy of its health care provider customers (“Providers”), patients utilizing the Mobile App to provide medical information to Providers (“Subscribers”), and Website visitors (“Visitors”).  This Privacy Policy discloses Health Connections' information collection and dissemination practices in connection with the Health Connections Services and applies solely to the information that we collect through the Health Connections Services.  This Privacy Policy does not address personal information that you provide to us in other contexts (e.g., through a business relationship not handled through the Website or Mobile App).

Acceptance of Privacy Policy

By using the Health Connections Services, you signify your acceptance of this Privacy Policy.  If you do not agree to the terms of this Privacy Policy, please do not use the Health Connections Services.  Your continued use of the Health Connections Services following the posting of changes to these terms will mean that you accept those changes.

Personal Information Provided by You

Health Connections only collects your personally identifiable information (“PII”) through the Health Connections Services when you choose to provide such information, such as when you utilize Health Connections' post-operative, post-treatment and post-discharge management services through the Mobile App or submit information through the “Contact” page of the Website.  PII can include your name and email address.  The Mobile App permits more extensive submission of PII by Subscribers, including medical information relating to a surgical procedure.

 Health Connections provides the Health Connections Services on behalf of its Provider customers.  As a result, Health Connections is subject to federal healthcare privacy and security standards under the Health Insurance Portability and Accountability Act (“HIPAA”).  To the extent that the PII that you provide to Health Connections is “protected health information” subject to HIPAA, Health Connections will safeguard the privacy and security of that information in accordance with all applicable HIPAA requirements.

Use and Disclosure of Personal Information

Health Connections will use your PII only to provide the Health Connections Services or address your requests for information, products or services.  Health Connections will not sell, rent, license, or trade your PII with third parties for their own direct marketing use unless we receive your express consent to do so.  Unless you give us permission to do so, Health Connections will not share your PII other than as specified in this Privacy Policy.

 Disclosures to Third Parties Assisting In Our OperationsHealth Connections may share your PII under confidentiality agreements with other companies that work with, or on behalf of, Health Connections to provide products and services, such as a cloud hosting service or a document storage company.  These companies may use your PII to assist Health Connections

in its operations.  However, these companies do not have any independent right to share this information.

 Disclosures Under Special Circumstances.  We may provide information about you to respond to subpoenas, court orders, legal process or governmental regulations, or to establish or exercise our legal rights or defend against legal claims.  We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.

 Business Transfers.  We may share your PII with other business entities in connection with the sale, assignment, merger or other transfer of all or a portion of Health Connections' business to such business entity.  We will require any such successor business entity to honor the terms of this Privacy Policy.

Automatically Collected Information and Anonymous Information

Each time a visitor comes to a Website, Health Connections collects some information to improve the overall quality of the visitor’s online experience.

 Aggregated DataHealth Connections collects aggregate queries for internal reporting and also counts, tracks, and aggregates the visitor's activity into Health Connections' analysis of general traffic-flow at the Websites.  To these ends, Health Connections may merge information about you into aggregated group data.  In some cases, Health Connections may remove personal identifiers from PII and maintain it in aggregate form that may later be combined with other information to generate anonymous, aggregated statistical information. Such anonymous, group data may be shared on an aggregated basis with Health Connections' affiliates, business partners, service providers and/or vendors; if it does so, Health Connections will not disclose your individual identity.

 Web Server Logs and IP Addresses.  An Internet Protocol (“IP”) address is a number that automatically identifies the computer/machine you have used to access the Internet. The IP address enables our server to send you the web pages that you want to visit, and it may disclose the server owned by your Internet Service Provider. Health Connections may use IP addresses to conduct Website analyses and performance reviews and to administer the Websites.

 Cookies and Web Beacons.  Cookies are pieces of information that a website transfers to a user’s computer for purposes of storing information about a user’s preferences.  Cookies in and of themselves do not personally identify users, although they do identify a user’s computer.  Many websites use cookies as a standard practice to provide useful features when a user visits the website and most web browsers are set up to accept cookies.  Health Connections uses cookies to improve your online experience when visiting the Websites.  You can set your browser to refuse cookies, but some portions of a Website may not work properly if you refuse cookies.  Some of the Websites’ web pages may use web beacons in conjunction with cookies to compile aggregate statistics about Website usage.  A web beacon is an electronic image (also referred to as an “action tag,” “single-pixel,” or “clear GIF”) that is commonly used to track the traffic patterns of users from one web page to another in order to maximize web traffic flow and to otherwise analyze the effectiveness of Websites.  Some web beacons may be unusable if you elect to reject their associated cookies.


The Health Connections Services may contain links to third-party websites that may offer information of interest. This Privacy Policy does not apply to those websites, and Health Connections recommends reviewing those websites’ privacy policies individually.


Health Connections understands that storing our data in a secure manner is essential.  Health Connections stores PII and other data using industry standard physical, technical and administrative safeguards to secure data against foreseeable risks, such as unauthorized use, access, disclosure, destruction or modification.  Health Connections maintains PHI in accordance with applicable requirements of the HIPAA security regulations.  Please note, however, that while Health Connections has endeavored to create a secure and reliable website for users, the confidentiality of any communication or material transmitted to/from the Website or via e-mail cannot be guaranteed.

 Your Role in Protecting Your Privacy

You are responsible for maintaining the confidentiality of your Health Connections account password.  Never share your Health Connections password with anyone you don’t want accessing your account.  You agree that any user of your password is bound by the terms set forth in this Privacy Policy and the Terms of Service.  It is your sole responsibility to inform Health Connections of any need to deactivate a password.

 Response to “Do Not Track” Signals

Some Internet browsers include the ability to transmit “Do Not Track” signals.  Since uniform standards for “Do Not Track” signals have not yet been adopted, Health Connections does not process or respond to “Do Not Track” signals.

Children's Privacy Protection

Under Age 13

 Health Connections understands the importance of protecting children's privacy in the interactive online world. The Health Connections Services, including the Website and Mobile App, are not designed for, or intentionally targeted at, children under 13 years of age. It is not our policy to intentionally collect or maintain information about anyone under the age of 13.  No one under the age of 13 should submit any PII to Health Connections, a Website and/or the Mobile App.

 Under Age 18

Minors under 18 years of age may have the PII that they have provided to Health Connections through the Health Connections Services deleted by sending an email to requesting deletion.  Please note that, while we make reasonable efforts to comply with such requests, deletion of your personal information does not ensure complete and comprehensive removal of that data from all systems.


You may review and request changes to your PII that Health Connections has collected, including the removal of your PII from Health Connections' databases in order to prevent receipt of future communications or to halt receipt of the Health Connections Services, using any of the following option:

 You can send your request via e-mail to:

 Changes to PHI maintained by Health Connections will be governed by the Notice of Privacy Practices of the applicable hospital.

Policy Updates

This Privacy Policy may be revised from time to time as we add new features and services, as laws change, and as industry privacy and security best practices evolve.  We display an effective date on the policy in the upper right corner of this Privacy Policy so that it will be easier for you to know when there has been a change.  If we make any change to this Privacy Policy regarding use or disclosure of PII, we will provide advance notice on this Website and in the iTunes App Store, Google Play or Amazon where the Mobile App may be downloaded.  Small changes or changes that do not significantly affect individual privacy interests may be made at any time and without prior notice.


If you have any questions about this Privacy Policy or about Health Connections' handling of your information, please contact us at: